Course Content
Week Topics Study Materials
1 Concept of quality
2 The concept of Quality, Standards and standardization
3 Standards and standardization
4 The importance of standard in production and service sector
5 Quality of management and it’s standards
6 Quality of management and it’s standards, Environmental standards
7 Environmental standards
8 Models of the quality management system
9 Models of the quality management system, Strategic management
10 Strategic management
11 Participation in management
12 Process management system
13 Resource management system
14 EFQM excellence model

Sources
Textbook
Additional Resources [1] Kavrakoğlu, İbrahim (1996), Total Quality Management, Kalder Yayını. [2] Şimşek, Hasan (2007), Total Qality Management-Theory, Principles and Practices,, Seçkin Yayıncılık, Ankara. [3]Weaver, Charles, N. Çev.Tuncay Birkan (1997), Four Stages of Tatal Quality Management, Sistem Yayıncılık, İstanbul. [4] Efil, İsmail (2010), Total Quality Management, 7. Baskı, Dora Yayıncılık, Bursa. [5] www.kalder.org [6] Halis, Muhsin (2010), Meslek Yüksek Okulları İçin Toplam Kalite Yönetimi, Seçkin Yayıncılık, Ankara. [7] Saat Ersoy, Mesiha ve Abdullah Ersoy (2010), Kalite Yönetimi, İmaj Yayıncılık, Ankara. [8] Küçük, Orhan (2010), Kalite Yönetimi ve Kalite Güvence Sistemleri, 2. Baskı, Seçkin Yayıncılık, Ankara. [9] Ekici, Kenan Mehmet ve Ercan Taşkın (2010),Kalite Güvence Standartları, Seçkin Yayıncılık, Ankara